At Amaly Furniture, customer satisfaction is important to us. We want you to feel confident when shopping with us. Whether an item arrives damaged, defective, incorrect, or you simply change your mind, this policy explains how we handle returns, refunds, exchanges, and order cancellations.
Our return and refund procedures are designed to comply with applicable consumer protection laws. Your rights may depend on the circumstances of your purchase and the laws governing your transaction. Nothing in this policy is intended to restrict any legal rights that cannot lawfully be excluded.
1. Your Right to Return
Most eligible products may be returned within 30 days of receiving your order, subject to the conditions described in this policy.
A return may be requested if an item is faulty, damaged, incorrectly delivered, different from its description, or no longer wanted.
Some products may have specific return requirements because of their nature, condition, or hygiene considerations. Where applicable, any restrictions will be communicated appropriately and will not override your statutory consumer rights.
Before sending an item back, please contact our team so we can review your request, confirm eligibility, and provide the correct return instructions.
2. How to Start a Return
To begin a return, contact Amaly Furniture and request return authorization and instructions before shipping any product back.
Please include the following information when submitting your request:
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Your order number.
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The name or details of the product you want to return.
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The reason for requesting the return.
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Clear photographs of the product and packaging if the item arrived damaged or defective.
Our customer support team will review your request and explain the next steps, including the appropriate return method for your item.
Please do not send any products back until you have received return instructions from our team.
3. Condition of Returned Items
For returns due to a change of mind, products should be returned, where reasonably possible:
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Unused and in their original condition.
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Uninstalled and free from damage.
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In their original packaging, where reasonably available.
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With all supplied accessories, components, manuals, and other included items.
Products that have been used beyond what is reasonably necessary for inspection, modified, or damaged due to customer misuse may be subject to a refund adjustment or may not qualify for a full refund, to the extent permitted by applicable law.
If a product is defective, damaged, incorrectly supplied, or not as described, we will review the circumstances and provide an appropriate resolution in accordance with applicable law. The condition requirements for change-of-mind returns do not remove your legal rights relating to faulty or misrepresented products.
4. Return Shipping Costs
For faulty, damaged, or incorrectly supplied products, Amaly Furniture will cover reasonable return shipping costs when the issue is our responsibility and our return arrangements or applicable law require us to do so.
For change-of-mind returns, customers are responsible for return shipping expenses unless applicable law requires otherwise or we agree to cover those costs in advance.
For large or bulky furniture items, please contact us before arranging transportation. Our team will explain the appropriate return method and any applicable costs before you proceed.
We strongly recommend contacting us before arranging expensive return shipping so that we can help you avoid unnecessary costs.
5. No Restocking Fees
Amaly Furniture does not charge restocking fees for eligible returns.
Any applicable return shipping expenses or other charges permitted by law will be explained during the return process. We will not apply charges where they are prohibited by applicable law.
6. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase, whenever possible, unless another arrangement is agreed upon or required by applicable law.
Refunds will normally be processed in the currency used for the original transaction. For example, if your purchase was paid for in US dollars (USD), the refund will generally be issued in USD. Your bank or payment provider may apply its own currency conversion or transaction procedures.
Once an eligible return has been received and approved, we aim to process the refund within 7 business days. This is our usual processing target; any mandatory refund deadline under applicable law will take priority.
Your bank, card issuer, or payment provider may need additional time to make the refunded amount available in your account. We will provide confirmation once the refund has been processed on our side.
7. Exchanges
Exchanges may be offered for eligible products, depending on availability and the circumstances of the request.
If the requested replacement product is unavailable, we may provide a refund or another suitable resolution, subject to applicable law.
If you would prefer an exchange instead of a refund, please contact us before returning the product. Our team will explain the available options and any relevant shipping arrangements.
8. Faulty, Damaged, or Incorrect Items
If your order arrives defective, damaged, or different from the product you purchased, please contact us as soon as reasonably possible, preferably within 30 days of delivery.
When contacting us, provide your order number and clear photographs of the product and packaging where possible. Photographs can help us assess the issue, but your legal rights and the specific circumstances of your claim will also be considered when determining an appropriate solution.
After reviewing your request, we may arrange one of the following remedies, as appropriate:
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A replacement product.
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A repair, where suitable.
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A full or partial refund, where appropriate.
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Another remedy required or permitted under applicable law.
When the issue is our responsibility, Amaly Furniture will cover applicable return or replacement shipping expenses.
The request to report an issue within 30 days does not restrict any longer or different rights you may have under applicable consumer protection laws.
9. Order Cancellations
If you want to cancel an order, please contact our customer support team as soon as possible and provide your order number.
If your order has not yet been prepared for dispatch, we will make reasonable efforts to cancel it before it is shipped.
If your order has already been dispatched, stopping the shipment may no longer be possible. In that case, our team will explain the applicable return procedure.
Refunds for successfully cancelled orders will be handled according to our Order Cancellation Policy, this Return & Refund Policy, and applicable legal requirements.
Nothing in this section is intended to limit any statutory cancellation rights or other consumer protections that may apply to your purchase.
10. Return Method
Returns are generally arranged by mail or through scheduled delivery, depending on the product's size, weight, and nature.
For furniture and other large items, please contact our team before arranging shipment or transportation. We will provide the appropriate return instructions and explain any applicable shipping arrangements.
Please do not send returned products directly to our business address without first contacting us and receiving return instructions. Our business address is not necessarily the designated return location.
11. Refund Processing Time
After your returned product has been received, reviewed, and approved, we aim to process your refund within 7 business days.
The time it takes for the refunded amount to appear in your account may differ depending on your bank, card issuer, or payment provider. These external processing times are outside our direct control.
If your refund has not appeared after a reasonable period, please contact us with your order details so we can help check its processing status.
12. Contact Information
If you have questions about returns, refunds, exchanges, or cancellations, please contact our customer support team using the information below.
Business Name: Amaly Furniture
Address: 67 Market St, Passaic, NJ 07055, United States
Phone: +1 973-246-3677
Email: contact@amalyfurnitures.com
Business Hours: Monday–Saturday: 10 AM–8 PM | Sunday: 12 PM–6 PM (Eastern Time — Passaic, New Jersey, USA).
For faster assistance, please include your order number when contacting us about a return, refund, or exchange.
Thank you for shopping with Amaly Furniture. We appreciate your business and are committed to handling return and refund requests fairly, carefully, and professionally.