At Amaly Furniture, we understand that circumstances can change after placing an order. This Order Cancellation Policy explains how to request a cancellation, when cancellation may be possible, how refunds are handled, and what happens when an order has already been processed or shipped.
This policy should be read together with our Return and Refund Policy, Payment Policy, and other applicable terms. Nothing in this policy is intended to restrict consumer rights that cannot legally be waived under applicable law.
1. Cancellation Eligibility
An order may be eligible for cancellation if we receive your request before the order has been prepared for dispatch or handed over to the shipping carrier.
Once an order has been shipped, cancelling the delivery may no longer be possible. In that situation, you may need to follow the return process outlined in our Return and Refund Policy.
Whether a cancellation can be accepted depends on the current status of your order, the products purchased, and any applicable legal requirements.
Any statutory cancellation rights that apply to your purchase will be respected in accordance with the law.
2. When Should I Request a Cancellation?
If you want to cancel an order, please contact Amaly Furniture as soon as possible after completing your purchase.
Contacting us early gives us a better opportunity to review your request before processing or shipping begins.
If your order is already being processed or has been transferred to a shipping carrier, we may not be able to stop the delivery. Our team will explain the available options based on your order status and the terms of our Return and Refund Policy.
3. How to Cancel an Order
To submit a cancellation request, please contact our customer support team and provide the following details:
-
Your order number.
-
Your full name.
-
The product or products you want to cancel.
-
Your contact information.
-
The reason for cancellation, if you would like to share it.
Our team will review your request and check the current status of your order.
We will let you know whether the cancellation can be completed and explain any further steps that may be required.
Please remember that submitting a cancellation request does not automatically cancel your order. Your order remains active until our team confirms the cancellation.
4. How to Contact Us for Cancellations
You can request an order cancellation using the contact information below:
Business Name: Amaly Furniture
Phone: +1 973-246-3677
Email: contact@amalyfurnitures.com
Address:
67 Market St
Passaic, NJ 07055
United States
To help us locate your purchase quickly, please include your order number whenever you contact us.
5. Refunds for Cancelled Orders
If we approve your cancellation and a refund is applicable, we will generally return the funds to the original payment method used for the purchase, where possible.
We aim to process approved cancellation refunds within 7 business days after the cancellation and refund have been confirmed.
This is our intended processing timeframe. Your bank, card issuer, or payment provider may need additional time to make the funds available in your account.
Refunds will generally be issued in the currency used for the original transaction, subject to payment provider procedures and applicable law.
If you have questions about a cancellation refund, please contact our support team and provide your order number.
6. Partial Order Cancellations
If your order includes multiple products and you only want to cancel certain items, please contact us as soon as possible.
We may be able to approve a partial cancellation if the products concerned have not yet been prepared for dispatch or shipped.
When a partial cancellation is approved, any applicable refund will generally cover the cancelled products and any related charges that are refundable under your purchase terms and applicable law.
If some products have already shipped while others are still being processed, our team will review the order and explain the options available.
7. Order Modifications
If you would prefer to change your order instead of cancelling it, please contact us as soon as possible.
You may request changes such as:
-
Delivery Address: Correcting or updating the shipping address.
-
Product Selection: Replacing or changing a product before dispatch.
-
Quantity: Increasing or reducing the number of items ordered.
-
Contact Details: Updating the contact information associated with your order.
-
Other Order Details: Requesting corrections to other order information.
We will make reasonable efforts to accommodate modification requests before an order enters processing or shipment.
After an order has been processed, packed, or shipped, changes may no longer be possible. If we cannot make the requested modification, our team will explain any available alternatives.
A modification request is not considered accepted until we confirm the change to you.
8. Cancellations for Fraud Prevention or Security Reasons
Amaly Furniture may review, delay, temporarily hold, or cancel an order if we have reasonable concerns involving suspected fraud, unauthorized payment activity, materially incorrect order information, or possible misuse of our website.
Where appropriate, we may ask for additional information to verify an order before proceeding.
If we cancel an order and a refund is due, we will arrange it according to the applicable payment procedures and legal requirements.
We aim to handle these situations fairly while taking reasonable measures to protect our customers and business.
9. Orders That Have Already Shipped
If your order has already been dispatched, we may not be able to cancel the shipment directly.
Depending on the circumstances, you may be able to request a return under our Return and Refund Policy.
Please contact us before arranging a return, especially if your purchase includes large or heavy furniture that may require special transportation arrangements.
Any statutory cancellation or return rights available to you under applicable law remain unaffected.
10. Contact Information
For assistance with order cancellations, refunds, or order changes, please contact Amaly Furniture using the details below.
Business Name: Amaly Furniture
Address: 67 Market St, Passaic, NJ 07055, United States
Phone: +1 973-246-3677
Email: contact@amalyfurnitures.com
Business Hours: Monday–Saturday: 10 AM–8 PM | Sunday: 12 PM–6 PM ((GMT-05:00) Eastern Standard Time (New York)).
ide your order number whenever possible so we can identify your purchase and assist you more efficiently.
11. Policy Updates
Amaly Furniture may revise this Order Cancellation Policy when necessary to reflect changes in our business practices, services, or applicable legal requirements.
Any revised version will be published on our website with an updated effective date where appropriate. Changes to this policy will not take away rights or remedies that customers are legally entitled to retain.
We encourage customers to review this policy before placing an order.
Thank you for choosing Amaly Furniture. We appreciate your business and will make every reasonable effort to handle cancellation requests clearly, fairly, and efficiently.